Radisson Hotels Essay Example for Free

Radisson Hotels Essay Radisson Hotels defines their service guarantee very clearly through five strategies that must be focused on. These strategies are a focus on the customer, to provide individualized marketing and services, to develop hotels in key locations, to leverage the Carlson companies, and to strengthen global brand presence (Schroeder, 2006). One of the key ways that the Radisson Hotels implements their service guarantee is through the Yes I Can training program (2008). This program empowers the front line employees to take of situations for the customer without long chains of command to deal with first. This program encompasses the organizations service philosophy and allows the front line employees to meet the needs and wants of the individual customer. In an organization of this magnitude utilizing fully integrated technology is a necessity in todays fast paced and global society. Radisson Hotels found that by utilizing a world wide reservation system, which provided instant access to availability at any of the Radisson locations worldwide (2008). This made reservations much simpler for the customer, travel agents, and businesses trying to book rooms in multiple places on a regular basis. Since this was the first of its kind, it gave Radisson Hotels a competitive advantage. Technology can also be utilized to accelerate the improvement of service quality through what Radisson Hotels calls the Customer KARE System. This system allows employees of any of the worldwide Radisson Hotels to access information on customer service expectations of specific customers. This allows the customers to receive the same service that they had expected at any other Radisson that they had stayed at. This system also allowed the marketing department to instantaneously notice trends and other demographic information for certain geographic locations. Radisson Hotels has implemented an Express Yourself (Schroeder, 2006) pre-arrival check in system to allow customers the convenience of checking in without spending time at the front desk. In order to improve measurement of customer service, Radisson Hotels could implement a self check out computer system that asks a few quick quality and service questions as the check out process is completed. Radisson Hotels could also implement a call back to ensure the customers received what they were expecting once their stay is completed. This would help to solidify loyalty out of a customer because when the customer knows that the hotel cares enough to call and make sure they were satisfied without any provocation, the customer is more likely to continue staying at those hotels.

William Gibson’s Neuromancer Fits the Definition of Cyberpunk :: Neuromancer

William Gibson’s Neuromancer Fits the Definition of Cyberpunk         What is cyberpunk? What criteria must be entailed to fall into this category? In hopes of coming to an understandable definition   this elusive category of cyberpunk I turned to the article â€Å"Storming the Reality Studio: A Casebook of Cyberpunk and Postmodern Science Fiction - Preface from Mirrorshades†, to illustrate how Neuromancer follows the cyberpunk category. The first part of the definition is the â€Å"certain central themes [that] come up repeatedly in cyberpunk. The theme of body invasion: prosthetic limbs, implanted circuitry, cosmetic surgery, genetic alteration. The even more powerful theme of mind invasion: brain - computer interfaces, artificial intelligence, neurochemistry - techniques radically redefining the nature of humanity, the nature of self† (346). Another aspect of cyberpunk that sets it apart from science-fiction is that â€Å"cyberpunk is widely known for its telling use of detail, its carefully constructed intricacy, its willingnes s to carry extrapolation into the fabric of daily life† (348). Lastly, to complete this definition is the use of â€Å"[m]any drugs, like rock and roll, are definite high-tech products† (346).   William Gibson’s Neuromancer fits this definition of cyberpunk because, there is extensive use of the theme of   body invasion, he uses explicit detail in the extrapolation of the matrix, and there is an important usage of drugs and music in the novel.   In the beginning of Neuromancer when Molly first enters into the story one of the first description he uses is her mirrorshades, â€Å" the glasses were surgically inset, sealing her sockets† (24).   The use of these glasses are an issue all the way to the end of the story when he realizes that, â€Å"I never even found out what color her eyes were† (268). I think that this is an important element in the story, because Molly is a very elusive character. The mere fact that her eyes remain hidden from virtually everyone signifies that she remains unattached and aloof. If the eyes are the doorway to your soul, then Molly was keeping the door shut. Maybe, this was to protect her from becoming too attached to anyone. In the article â€Å"Preface form Mirrorshades†, it is stated â€Å"[b]y hiding the eyes, mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous† (344). If that was the reason that Molly’s eyes were covered then it possibly was more of a way for her to fit the character of the bodyguard, and tough girl.

Reverend Hale Essay

In Arthur Miller’s, The Crucible, when characters are faced with adversity, they are forced to show their true morals and beliefs. The character of Reverend Hale fights a battle between what ideasl have been engraved in his mind by books and society, and what he feels in his soul is truly right. In the end his soul prevails and finds him completely changed. Because he is a character with such high moral standards regarding everything he does, he sees the flaws and falsities of the witch trials and changes from naively believing completely in witchcraft, to losing all faith in the religion of Salem and deciding that earthly life is superlative and worth lying for. At first, Reverend Hale’s character is concrete in his beliefs on witchcraft and is sure of his duty to carry out the will of God. He has dedicated his whole life to the Puritan religion and learning about witches and witchcraft. In this call to Salem he sees his first opportunity to put his knowledge and dedication to work. When introducing him, Miller describes Hale as, â€Å"a tight skinned, eager-eyed intellectual. This is a beloved errand for him; on being called here to ascertain witchcraft he has felt the pride of the specialist whose unique knowledge has at last been publicly called for† (32). Hale enters in a flurry of activity, carrying large books and projecting an air of great knowledge. He becomes the force behind the trials, passionately searching out the evil among the people in Salem, and putting all his efforts into redeeming them. What is more significant about Hale’s character in this early part is not his actions, but motives. His motives are always for the good of the people and what is right to God. This goodness is what leads to his transformation because it helps him to see the true good and evil when others are blinded by their pride or ulterior motives. As more and more people are convicted, Hale begins to doubt himself. His inner conflict builds with every person accused and convicted, because he senses the innocence of these people. He has trouble believing that characters such as Rebecca Nurse and Elizabeth Proctor could possibly be involved in witchcraft. His doubts are assured and solidified when he  witnesses John Proctor accusing Abigail and the other girls of lying. Speaking to Danforth about his doubts on the accusations, he says, â€Å"I dare not take a life without there be a proof so immaculate no slightest qualm of conscience may doubt it† (99). And then when talking about having to convict Rebecca Nurse, he says, â€Å"I’ll not conceal it, may hand shakes yet as with a wound!† (100). These two quotes show how Hale’s character shows increasing doubt on something which he at first very adamantly believed. He senses more and more the falsity of the girl’s testimonies, and when John Proctor testifies, Hale realizes that he can no longer deny his suspicions. It becomes obvious where the truth lies, but out of all the officials of the court, only Hale is able to denounce his past beliefs and let go of his pride. Although Hale succeeds in finding the truth and redeeming himself, he is helpless to take action against the court. This makes Hale lose all faith in the law. He dismisses himself of his position in the court, and when he cannot expose the proceeding as a sham, he finds himself begging those accused to confess to the crime and therefore save their lives. Hale goes from being a â€Å"tight-skinned, eager eyed individual,† to being broken by his failures and the deaths that he is in some ways partly responsible for. Although he comes to a state of despair, Hale does not give up in helping the people which he once convicted. Because this play is a tragedy, Hale fails in saving the lives of the heroes, but Hale’s change is significant because it shows how in some cases goodness will prevail. In his transformation, Hale becomes a character that is good, but not quite as strong as the heroes in the play who choose to die rather than lie. Although Hale recognizes the evils of the witchcraft trials, his response is not defiance but surrender. Because he cannot stand to see these good people die because of the pride and vengeance of others, he gives to injustice and insists that survival is the highest good. When Hale comes to try to get the accused to confess, he states, â€Å"I come to do the devils work. I come to counsel Christians they should belie themselves . . . can you not see the blood on my head† (131). He states with a little sarcasm that he is now to  commit a sin by getting these people to lie, yet is still doing it for the good because the witch trials have all completely been a lie. Hale has lived his whole life following the book and being a true Christian, but because he becomes so discouraged from the witchcraft trials, he finds himself wanting only for these people to live, no matter if it is a mortal sin. He also says that, â€Å"God damns a liar less than he that throws his life away for pride†(131). Although the people who decide to die rather than confess are doing it for reason other than pride, Hale comes to believe that nothing, good or bad, which has come from the trials is worth dying for. In his transformation, he comes to believe that earthly life is a greater gift that eternal life. Hale is a remarkable character. For any person to have the strength to give up something they have believed their whole life takes courage, as well as having to give up all of your pride. With Hale doing this, he becomes broken and gives in to surrender and injustice in order to save lives. Hale is completely transformed by the trials, and the only substantial part of Hale that does not change is his desire to do good; what does changes is how he vies what â€Å"good† may be. Because he believed so vehemently in what he was doing before, once he opens to the truth he loses all faith in things he believed before, such as the law and in some ways religion. Because of Hale’s innocent character, he cannot stand to see other innocent people die because of a lie, and decides that it is most important that they save their lives. Hale’s character goes through all these transformations because of his motives in his life. Because he is motivated by doing what is right and fair, he is able to see the falsity in the trials and become dedicated to saving the lives of those who were innocent.

A Political Theorist During The Enlightenment Kant s...

Kemisa Kassa ID#003638997 As a political theorist during the enlightenment Kant’s ideas about using logic and reason to guide thought. The importance of logic in guiding one’s thought to freedom of expression is vital. That same freedom of expression is especially critical in the ever-changing 21st-century perceptions on the idea of â€Å"freedom†. Today the most challenging form of freedoms that is hard to protect is one’s presence on online. Kant’s amendment, â€Å"Protects the individual right to property that was created and inspired by original thought and is generated on any online entity†, this will protect intellectual property, the natural/inalienable rights granted to everyone and those who oppose may argue its relevance might cause an uproar because of finding the truest of true origins of thought. The proposed amendment by Immanuel Kant is as follows, stating that this amendment â€Å"Protects the individual right to property that is created and inspired by original thought and is so generated on any online entity† guaranteeing the rights of everyone online to post their original ideas and creations without fear of getting it stolen. This is important because Kant wants there to be happiness and reason at all times so now it will be easier to accomplish these goals. During his time, it was important to act and think based on reason so this will make it easier for those who have ideas and concepts to contribute through various mediums can comply and fulfill their needs online.Show MoreRelatedOrganisational Theory230255 Words   |  922 PagesChallenges and Perspectives John McAuley, Joanne Duberley and Phil Johnson . This book is, to my knowledge, the most comprehensive and reliable guide to organisational theory currently available. What is needed is a text that will give a good idea of the breadth and complexity of this important subject, and this is precisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualify as constitutingRead MoreDecision Theory: a Brief Introduction28334 Words   |  114 PagesContents Preface ..........................................................................................................4 1. What is decision theory? ..........................................................................5 1.1 Theoretical questions about decisions .........................................5 1.2 A truly interdisciplinary subject...................................................6 1.3 Normative and descriptive theories..............................................6 1.4 Outline of the